We are a family run business started back in 2011 with the 4x3 hot foil printing machine which was very popular hot foil printing machine with pencil printing attachment and for printing rosette centres since,becouse of the popularty of the 4x3 we introduced the 8x5 Blockit hot foil printing machine back in 2015 with World wide sales started to grown at steady rate.

DEALERS REQUIRED WORLDWIDE CONTACT US FOR MORE DETAILS
 

Name of company
p2c engineering UK (hf8x5digital)

Registered office
8 East Crescent

Canvey Island.

Essex
SS89HL

UK

Contact details

Moble & WhatsApp +44 0 7904307407
Tel: +44 0 1268456847
E-mail:info@p2c-eng.co.uk

Terms and Conditions

p2c Engineering

Terms & Conditions - Back to Base Warrenty

At p2c we want you the customer to have customer satisfaction every time you shop with us. by agreeing to or terms and condition we are entering into a legal binding contract.
BEFORE ORDERING it is important that the buyer looks at the DEMO VIDEOS PROVIDED ON THE OUR WEBSITE AND READ THE FULL DISCRIPTION of the Product I.E.4x3 hot foil printing machine to make sure it is the correct machine for the buyer’s requirements! As ordering a machine by mistake can be costly to both parties.

1: Payment:

1. All payments are made in advance by cash or bank transfer or Paypal credit/debit cards.
2. We aim for all our orders to be sent out within 5-10 working days on receipt of order depending on work load.

3. PayPal payments Why has my payment been sent as an eCheque? "A payment will be sent as an eCheque if your PayPal balance is not enough to cover the payment and you don’t have a card and a bank linked to your account. With eCheques, your bank account will be debited when the payment is initiated. However, the recipient will typically receive the money up to 10 working days later. We advise merchants not to dispatch items until they have received payment"

1.1 Once payment been received, we will contact you about an approximate dispatch date:

Please note that once your order has been booked with the courier company via a courier comparison site you will receive an email from them with tracking information with an approximate delivery date. Please do not track your order on this site we will send you a direct link from the courier company for tracking from info@hf8x5digital.com p2c engineering.

1. If for some reason that the company cannot delivery on the date due to customs delay, weather conditions or transport problems which is out of there control they will reschedule the delivery date. Please keep checking for regular updates about delivery
2. If for any reason you will not be in to take delivery on that date you must contact the local courier company directly with the link sent from p2c engineering with the tracking information number either from  UPS or FedEx etc,(Just search online for the local telephone of the courier company they are there to help) and request a different delivery date and say the order should not be left outside and the delivery must be for signed for or have them put the delivery on hold until you will be in to take delivery.

It is your responsibility to be available to receive your order or changing the delivery date!!

2: Delivery Details:

Please ensure you have entered the correct delivery details starting with: Your Name, C/o Company name details if applicable, Door number or house name and Delivery address including full postal code & contact telephone number, Providing the correct mailing information this will help speed up and avoid any delays with dispatch and delivery

2.2: Activating your 8x5 or 4x3 the 1 years back to base warranty

See back to base warranty T&G at the bottom of the page (14)

We take every care to get the order to you in good working condition.

Once you receive your parcel from the courier.

 IF THE BOX IS DAMAGED. Please sign for the parcel damaged in transit.

Open the parcel and check straight away to see if there any visual signs of damage to any components on the machine and notify us within 24 hours from signing for your parcel.

 Check the control box to see if there are any dents etc. 4x pressure screws 2x tension springs on the back of the machine to see if they are bent etc.Sliding platen, front handle, top foil bar, top foil guide bar.

Then once you have inspected the machine and all’s OK,Please confirm receipt of your order in good condition to info@p2c-eng.com within 24 hours from signing for your parcel to activate the 1 years back to base warranty otherwise you will only have a 1 year back to base warrenty. see

3: Our Standard delivery service for:

• LARGE PARCELS

Order will be delivered by either UPS DHL TNT Fedex or others,  Monday - Friday service only, UK from 3 working day's, Worldwide from 5 working days, depending on your location.

1. Tracking available.
2. You will be sent a link to track the progress of the order.
3. Keep checking the tracking to see if you order is OUT FOR DELIVERY
4. Please check the parcel for damage before signing for them.  *If damaged sign for them as Damaged so if we need to put a claim into the courier company we have proof that damage as been done in transit.
5. Please note that some courier company may not deliver to your area and they may sub-contract out the delivery to a third party, the service may take longer than the above delivery times! You can request a courier company that may be more frequent in your area,
6. Please contact us first before placing any orders and we will do our best to accommodate you.

• SMALL PARCELS

Order will be delivered by ROYAL MAIL PARCELFORCE  Moneday - Friday service only,  Normally delivered within 2-15 working in the UK and 5-28 working days Worldwide but not Guarantied depending on your loctaion.

1. Tracking available.(except  Royal Mail and Parcel Force prof of postage avialable)
2. You will be sent a link to track the progress of the order.
3. Keep checking the tracking to see if you order is OUT FOR DELIVERY
4. Please check the parcel for damage before signing for them.  *If damaged sign for them as Damaged so if we need to put a claim into the courier company we have proof that damage as been done in transit.
5. Please note that some courier company may not deliver to your area and they may sub-contract out the delivery to a third party, the service may take longer than the above delivery times! You can request a courier company that may be more frequent in your area,
6. Please contact us first before placing any orders and we will do our best to accommodate you.

    

4: Express delivery service available upon request (extra charges apply):

Order will be delivered by either UPS DHL TNT Fedex,  Moneday - Friday service only, Nomally delivered in 2-7 working in the UK and 21-28 working days wouldwide but not Guarantied depending on your location.

1. Tracking available.
2. You will be sent a link to track the progress of the order.
3. Keep checking the tracking to see if you order is OUT FOR DELIVERY.
4. Please check the parcel for damage before signing for them  *If damaged sign for them as Damaged so if we need to put a claim into the courier company we have proof that damage as been done in transit.
5. Please note that some courier company may not deliver to your area and they may sub-contract out the delivery to a third party, the service may take longer than the above delivery times! You can request a courier company that may be more frequent in your area,
6. Please contact us first before placing any orders and we will do our best to accommodate you.

5: Failed Delivery:

If you are not in when the courier company attempts delivery, you should be left a contact card for re-arranging delivery.

6: Incomplete Delivery Details:

We cannot be held responsible for Loss or Damage to Goods or failed delivery if for any reason you have not entered the correct delivery details.

In the event of the above you will be responsible for contacting the courier company direct to arrange either of the following:-

a)  rearrange delivery

b)  arrange pick-up of your order directly from the courier company

6.1: Order lost in transite: if your order is lost in transite by the courier company then we must give them a resonable time to try to locate your parcel and make delivery which could take upto 2-4 weeks

6.2 Options avilable

Option 1- Repalcement order to be sent out after the courier company have made all resonable step to find your parcel and make delivery.

or

Option 2- A full refund after the courier company have made all resonable step to find your parcel and declered that the parcel is missing.

7: Exported Items:

1. No UK taxes are paid on any  goods exported from the uk
2. All exports to the  EU or Worldwide may be subject to any local Taxes, VAT or Import duty and are payable by the purchaser.
3. Payment are paid in advance by bank transfer only.
4. Only when the funds have cleared will the goods be dispatched
5. Your order will be sent by door to door courier, once it as reached the county of origin It will need to be custom cleared and import duty is paid on the goods and then forwarded on to the final destination. 

(Some courier companies will only deliver to international Hub/Port of origin in some countries, an agent may be assigned for you to arrange to pay import duty for the goods before it can be forwarded on. You may need to make arrangement for collection from the Hub/Port).

8: Cancellation:

1. If you wish to cancel your order and get a full refund you can do this by Email. It must be done within 7 days of placing the order. By Email only info@hf8x5digital.com
2. If you wish to cancel your order after 7 days you can do this by Email, an administration charge will apply plus any other expenses (delivery and return delivery charges). By Email only at: info@hf8x5digital.com
3. Administration charge is 10% for cancellation of your order plus any other expenses (delivery charges and returned delivery charge).
4.  All goods must be returned in all original packaging and as new.
5.  Please see Returns Policy below

9: Refund for bespoke items:
Bespoke items are made to order or packages that are put together to suit your requirement which many item may need to be ordered in for you, No refunds will be made for bespoke items or  packages

10: Returns for Damaged goods:

1. If the goods are not fit for purpose in any way, then you will get a full refund  once  they are returned back to p2c and have been inspected.
2. If the item is faulty, not of satisfactory quality, or does not match the description on our website you can return it to us at p2c.
3. The item must be returned in its original condition within 7 days of the date you ordered the item, unused and in ‘as new’ condition.
4. The item must be returned in its original packaging.  We will issue a full refund for the price you paid for the item.
5. The cost of returning the items will be paid by yourself.
6. We will also pay for the return cost if the return item is a result of our error.
7. We are unable to exchange items that are not damaged, defective or incorrect.
8. Full refunds or exchanges will be made for any items lost or damaged during transit
9. To qualify please keep all original packaging as delivered and notify us within 24 hours of receiving the item by email only to be eligible for a refund.
10. We reserve the right to change or modify our products at anytime.
11. Any refund will only be paid back into the same Name and account from where it come from.

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11: VAT:

1. UK sales: 0% VAT
2. EU Member not VAT registered: 0% VAT
3. EU Members VAT registered: 0% VAT
4. 0% VAT on all non EU members (Worldwide sale): Import duty and local taxes apply which is payable by yourself/ Importer.

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 12: Returns Policy:

RETURNING THE GOODS for any other reason: It is the buyer’s responsibility when sending the goods back by courier and insure them to the full value of the purchase price to cover for loss or damage to the product in transit. Otherwise you will be liable to pay the replacement cost (example i.e. £500.00) as it is the buyer’s responsibility to return the goods in good working order, undamaged and in its original packaging, (please note how the machine has been packaged inside box as it,s packed to give added support and strength in transit, if in doubt please contact us) please strap the box or tape it securely all-round and not just on the edges and seams. 

REFUNDS:

1. No refunds will be made until the goods have been returned and inspected.
2. Upon inspection if the goods are in good working condition and undamaged a full refund will be issued.
3. If there is any damage caused by the courier company - the cost of repairing the machine will be taken from your any refund due, the buyer will then need to make a claim from the courier company’s insurance.

 This refund policy does not affect your legal rights.

We reserve the right to terminate, withdraw, update or amend the T&G from time to time Regards p2c